Either way, check the spect sheet and ensure your camera works within your local temperature range. Each camera is different, if you live in a cold region you may need to purchase a special camera. If it gets too cold, certain parts of the camera may get stuck (such as the image filter).Ĭheck if your camera is supposed to be installed outdoor and how much heat and cold it can withstand. Since the camera has a lot of movable parts, it is possible for them to get stuck especially if the camera is exposed to freezing temperatures. To conclude, the best solution is to open it (disassemble) and carefully clean it. Also, you can use silicon bags to collect any humidity inside the camera. The reason is condensation and it stuck in place.Īdditionally, don’t forget to close off the cover correctly and keep the dirt away from entering the internal parts of the camera. There are some cases where the motor works well, but can not move the filter glass. Normally, you should hear a pitch sound coming from the IR filter motor. Clean up the insides of the cameraĬover the camera with your hand to force the IR LED lights to turn on. A stuck IR filter makes the picture go pinkish, green, and in some cases, the picture shows black and white. Unsticking the IT filet will make the picture get back to normal. This is done in the event the IR Cut Filter is locked up temporarily inside of the camera. Use a strong magnet and make a sweeping motion over the lens of the camera. A few manufacturers don’t have this “turn off” option on the settings but you can do it by unplugging the cable physically (the cables seen in the picture above).Įither way, you need to turn the IR LED lights off and on a few times in order to make the IR Cut Filter go back in its initial position which will solve the pink image issue.
#Vivint view live camera online how to#
You may need to consult the camera’s manual on how to turn off the IR light. After waiting a few seconds, turn the IR LEDs back on. This usually can be done either through the camera’s settings or physically by opening the camera and disconnecting the cable going from the IR block to the motherboard. Manually turn off the IR LED lights on the security camera.
#Vivint view live camera online software#
Basically, the software will jump-start from the start and automatically fix andy software (or even hardware) issues that camera the camera show pink color. Sometimes the power cycle serves as a “camera reset” procedure. If you’re using rechargeable wireless security cameras, pull the batteries out and re-sync the camera to the app (or re-initialize). Power cycle the camera off and on by disconnecting the power connection (wait at least 20 seconds in between). There are various ways to fix the pink image issue on security camera systems (DVR or NVR). How to fix the pink image issue in CCTV security cameras
If the camera was exposed to low temperatures such as -5F (-20C) it can cause the IR Cut Filter to freeze hence getting stuck. Sometimes, this physical part gets partially stuck in the night mode, or doesn’t close properly, or gets damaged which causes the CCTV camera’s image to have a pink or green color. So, the IR Cut Filter is a physical piece that automatically switches on/off to filter out the invisible light. The filter is meant to prevent the incidence of infrared light onto the image sensor. In order to avoid unwanted side-effects caused by infrared light (as part of the natural ambient light) during image capturing in daylight mode, an IR Cut Filter is installed in front of the sensor. The Infrared Cut Removal or IR Cut Filter is a color filter blocking the infrared light. However, most of the time the pink image in security cameras is caused by the IR Cut Filter malfunctioning or getting stuck. There are many factors that contribute to this error such as bad firmware, bad software, settings done wrong, an extremely cold environment, etc. The camera’s picture may be fine but suddenly it gets a pink hue (in a few cases can be green) and the overall picture quality degrades. Is your security camera’s image pinkish? Is the live view of your camera colored pink? Or is green/greenish? It’s a common issue for CCTV security cameras to have the pink image issue.
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